Privacy Policy
Welcome to WahCrystals. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Company Name (if applicable)
- GST Number (if applicable)
- Account Login Information
Order Information
- Products Purchased
- Order History
- Payment Method
- Delivery Details
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your customer account
- Provide customer support
- Respond to enquiries
- Improve our website and shopping experience
- Process payments securely
- Send order confirmations and shipping updates
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Payment Information
We accept payments through secure payment gateways, including Razorpay, along with Cash on Delivery (COD) for eligible orders.
We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers. Payment information is processed securely by our payment service providers in accordance with their security standards.
4. Customer Accounts
Customers may create an account on our website to:
- Track orders
- View order history
- Save delivery addresses
- Manage account information
- Speed up future purchases
5. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Keep products in your shopping cart
- Improve website performance
- Analyze visitor behaviour
- Enhance your shopping experience
6. Information Sharing
We respect your privacy and do not sell your personal information.
Your information may be shared only with trusted service providers when necessary, including:
- Payment processors
- Shipping and courier partners
- Website hosting providers
- Technical support providers
- Government authorities when legally required
7. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
WahCrystals
📍 Address
4-3-53/54, Om Niwas
Opp. HVS Public School
K.S. Lane, Sultan Bazar
Hyderabad – 500095
Telangana, India
📞 Phone
+91 85230 22191